Customer Experience | 1 min read

Great Customer Experience Requires an Understanding of Needs

  You may think great customer experience means a coupon for birthdays...

AI and Natural Language Processing can Improve Customer Experience

Companies are always looking for an edge with their customer experienc...

Customer Experience | 2 min read

Is Your Company Culture Customer-Centric?

  There are three types of companies when it comes to customer-centric...

Customer Experience | 1 min read

How to Improve Customer Experience Using Neural Networks

Everyone wants to know how to improve customer experience to increase ...

Understanding the Emotional Elements of CX

In the current environment, customer experience (CX) is much more comp...

Improving CX Shouldn't Hurt EX - Employee Experience

Adjusting the customer experience (CX) can also have an impact on the ...

Use Big Data and Social Media for a 360º Customer View

“The world is now awash in data, and we can see consumers in a lot cle...

Integrate Patient Preferences and Watch Satisfaction Soar

Data point collection is a touchy topic for some patients, especially ...