Why you should be using customer data and predictive analytics to prevent churn

on Feb 21, 2019 8:47:24 AM | By Clarity Insights | customer experience Predictive Analytics
Customer data is the key to practically everything—from personalization to product development to world peace (ok, maybe not that). And coupled with predictive analytics, customer data can help you prevent churn. 
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Improving CX Shouldn't Hurt EX - Employee Experience

Adjusting the customer experience (CX) can also have an impact on the employee experience (EX) While enhancing the customer experience (CX) is a primary focus within many businesses, it can be difficult to pinpoint the process that will glean the most impactful results. 
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