Clarity Insights Blog

3 Things your contact center metrics are telling you - and why you need to listen

on May 8, 2017 7:05:00 AM By | Mark Lewis | 0 Comments | customer service metrics Advanced Analytics
Which contact center metrics should be given priority? While contact centers are often viewed as an unavoidable cost to business, treating them as a source for customer service performance metrics can create invaluable insights.
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